Política de reembolso
Return and Refund Policy
Effective Date: September 17, 2026
Welcome to NeatNest.click. We are dedicated to bringing customers carefully selected beauty essentials, including cushion foundations, concealers, and setting powders designed to enhance everyday beauty routines with comfort, convenience, and confidence.
At SUKKAT SHALOM INSTITUTE INC, we value every customer relationship and want every purchase experience to feel reliable and transparent. This Return and Refund Policy explains the conditions, procedures, and requirements for requesting returns, exchanges, or refunds for products purchased through https://www.neatnest.click/.
This policy is designed in accordance with applicable consumer protection principles in the State of Wisconsin. Wisconsin generally allows businesses to establish their own return and refund policies as long as the terms are clearly disclosed and products are not misrepresented.
1. Return Eligibility
We want customers to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return under the following conditions:
- Return requests must be submitted within 30 days after the delivery date.
- Products must be unused, unopened, and in their original packaging.
- Items must remain in the same condition as received, including any protective seals, labels, accessories, or included materials.
- Customers must provide proof of purchase, such as an order confirmation email or transaction record.
Because our products include beauty and cosmetic items, hygiene and safety standards are extremely important. For health and sanitation reasons, opened, used, tested, or altered cosmetic products may not be eligible for return unless the item arrived damaged, defective, or incorrect.
Eligible products may include:
- Cushion foundation products
- Concealers
- Setting powders
2. Non-Returnable Items
Certain items cannot be accepted for return, including:
- Products that have been opened or used
- Products without original packaging
- Items damaged after delivery due to improper handling
- Clearance, promotional, or final-sale items where applicable
- Items returned after the allowed return period
We encourage customers to carefully review product details, shades, descriptions, and order information before completing a purchase.
3. Damaged, Defective, or Incorrect Orders
Customer satisfaction is important to us. If you receive:
- A damaged product
- A defective item
- The wrong product
- A missing item from your order
Please contact us within 7 days of delivery at:
Email: [email protected]
Please include:
- Your order number
- Photos showing the issue
- A description of the problem
After reviewing your request, we may provide a replacement, store credit, or refund depending on the circumstances.
4. Return Shipping Responsibility
Customers are responsible for return shipping costs unless:
- The product arrived damaged;
- We shipped an incorrect item; or
- The return is approved due to an error caused by us.
Returned packages should be shipped with tracking information. We are not responsible for returned products lost during transportation.
Return Address:
SUKKAT SHALOM INSTITUTE INC
3446 N 53RD ST
MILWAUKEE, WI 53216
United States
5. Refund Process
Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund.
Approved refunds will be processed to the original payment method.
Please allow:
- 5–10 business days for processing after approval;
- Additional time depending on your payment provider or financial institution.
Original shipping charges are generally non-refundable unless the return resulted from our error.
6. Exchanges
If you receive a defective or incorrect item, we may offer an exchange depending on inventory availability.
To request an exchange, please contact: